Survey for Kensington and Chelsea residents

Posted on 28/11/2017 by Nicolay Sorensen.

Residents’ survey on the Royal Borough of Kensington and Chelsea Council decision making


The Royal Borough of Kensington and Chelsea Council has commissioned an independent review to look at how the councils’ decisions are made, how open and transparent they are, how residents are involved in council decisions and how decisions the council makes can be challenged.  This forms part of its response to the Grenfell Fire.

The review is being carried out by the Centre for Governance and Scrutiny (CfGS), an independent national charity which specialises in governance and public scrutiny alongside the Democratic Society, a small not for profit organisation who specialise in democracy and public participation.

If you would like to know more about the review, you can find background information here.

This review is not looking at the specific way the council responded to the Grenfell Fire. That is the subject of the Government Task Force and Grenfell Tower Inquiry which are separate from this review. More information about the Grenfell Tower Inquiry can be found here.

If you have been affected by the Grenfell Fire and need specific help or support you can find more information here.

Purpose of this survey

This survey is about local democracy and is interested in gathering views from every resident about decision making.  Answers to the survey will be used to provide advice to the council about how it can improve the way it makes decisions in the future.

This survey is for residents of Kensington and Chelsea.  There is separate survey for those who work for the council, serve as councillors, or run community organisations which can be found here.

The responses to this survey will be anonymous. No information you provide will be shared with any other organisations, including the Royal Borough of Kensington and Chelsea Council. We will not publish any personal details or responses which could be used to identify an individual. The survey is expected to take around 10 minutes to complete.  



Key dates

Survey Opened 1 December 2017

Survey Closes 9 February 2018

A report which summarises feedback results from the surveys will be published in March.

If you would prefer to provide feedback in the form of an email rather than complete this survey please email:

If you need this information in an alternative format, please contact CfGS on tel number: 020 3866 5100 or  e-mail:


About the Author: Nicolay Sorensen

As Head of Communications, Nicolay oversees CfGS’s communications strategy, events, branding and media relations.