National Tenant Advisory Panel – Recruitment information



Please note – the deadline for applications has been extended to 5pm on Thursday 4th April 2019.

The National Housing Federation is the membership body for housing associations in England. Their members provide two and a half million homes for more than five million people.

The Federation is developing plans which aim to create a stronger, more balanced relationship between tenants and housing associations. The creation of a new national Tenant Advisory Panel is an important part of this plan.

The Centre for Governance and Scrutiny has been appointed to set up, oversee and provide support to the Panel. They are an independent charity specialising in governance.

Recently housing associations have faced some questions about their relationship with tenants and residents. The conversation following the tragic fire at Grenfell Tower exposed some real differences in how people felt about living in social housing and their relationship with their social housing landlord.

The National Housing Federation has been working with tenants, residents, tenant representative groups, its members and others to understand what practical action is needed.


The Tenant Advisory Panel

The Panel will be made up of  no more than 12 people and bring a diverse range of experiences, the membership will be a mix of people who are from tenant/ resident organisations and independent representatives.

What the Panel does:  

o   Advise, support and challenge the ongoing development of the National Housing Federation landlord/ tenant relationship offer.

o   Assesses how the elements of the offer have been implemented at a sector level by examining evidence and information.

o   Make recommendations to the organisation based on evidence.


Some areas will not be covered by the Panel:

o   The advisory Panel does not set policy or act as a complaint handling body.

o   Members won’t be acting as representatives of their individual housing association.

The Panel will aim to meet quarterly in London (at the NHF offices close to Holborn Tube).  Protocols will be agreed regarding sharing of information, confidentiality, feedback and recommendations. Teleconferencing facilities will be utilised when required, and input sought from members electronically where this is appropriate.


Panel Membership

The Panel will be made up of up to 12 people with three places allocated to tenant organisations, including A Voice for Tenants Steering Group and TPAS. The purpose of this recruitment is to appoint the other nine places.

Efforts will be made to appoint a diverse range of people with different experiences and from different types of housing association and parts of England. Members will be provided induction training and specific support and training, as required, to ensure they feel confident of their role and task.

The Panel will sit for an initial period of 12 months. Co-chairs will be nominated and agreed by the Panel. 


Panel Members – recruitment criteria

If you are thinking of applying, you need to:

o   Have current experience of living in a housing association home.

o   Be interested in improving tenant, resident and landlord relationships.

o   Have a curious mind, be willing to ask the right questions, consider evidence and explore issues relating to tenant experience.

o   Be willing to work as part of the Panel to make recommendations aimed at improving relations between landlords and tenants.

All members will be offered appropriate expenses and we can also cover other costs such as carer or work related costs if required. Individuals may be excluded from this arrangement if their costs are already covered by their employer or HA.

There are circumstances in which an individual may not be considered from appointment. They include:

  • Persons who are not resident in England.
  • Persons who are under 16.
  • Persons who are in the employment of a Housing Association.
  • If you have any business or personal interests that might be relevant to the work of NHF and which could lead to a real or perceived conflict of interest were you to be appointed.


How to apply

We want to make this as easy as possible, if you are interested please send us an email (or a letter, details below) – which tells us:

  1. Who you are? – please tell us all about you – who you are, where you live, including a summary of your experience as a housing association resident.
  2. Why you would like to be part of the Panel?
  3. What skills and experience you think you would bring to the Panel?
  4. Any other information you feel we should be aware of that would help your application?
  5. How to reach you? – we need your contact details including your full name, addresses, contact number, and email if you have one. If you know the name of your housing association please tell us.


Please limit your information to two pages, and type or write clearly in black ink.

Please send your application to to arrive no later than 5pm on Thursday 4th April 2019 (this is an extended deadline.)

Or post to: The Centre for Governance and Scrutiny, 77 Mansell Street, London, E1 8AN (to arrive by the same deadline)


The National Housing Federation and CfGS is committed to the principles of equality both in the application process and in terms of appointment. As far as possible we have designed this application process to be accessible to people with different needs and characteristics, but if you feel that you have characteristics which will require specific consideration or reasonable adjustments as part of the application, interview and selection process then please let us know.  


The Selection Process

CfGS will deal with your application as quickly as possible, after the closing date for applications:

  • Your application will be reviewed based on who best meets the criteria and the need to have a diverse range of experience and views at the table.
  • If you are shortlisted, we will arrange a telephone conversation with you during the week commencing the 8 April 2019. More details will be provided at this point.
  • If you are unable to arrange a call for that week, an alternative date the week after can be arranged.



For further information regarding the role and selection process, please contact:

Jacqui McKinlay, the Centre for Governance and Scrutiny.

Tel: 07716 409562



If you are not completely satisfied

CfGS will aim to process all applications as quickly as possible and to treat all applicants with courtesy. If you have any complaints about the way your application has been handled please contact:

How we will manage your personal information