The session will be based on practice at a range of councils as each council’s use of performance information is will depend on a range of different factors, unique to that authority.

The session will include an explanation of performance management and its importance and discussion of the fundamental building blocks required in order to achieve the aim of improving outcomes for the public.

The following areas will also be covered:

• Accurate measurement
• Reasons for underperformance
• Scrutiny questions
• Culture of improvement and positive behaviours
• Understanding outcomes
• What makes a robust performance indicator
• Benchmarking and triangulation
• Using performance information strategically in scrutiny
• Performance management scorecards

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