Case study sector: Housing sector

Lewisham Council

This highlights resident involvement in housing scrutiny committees, by creating co-optee roles and using surveys and focus groups to improve engagement and more inclusive decision-making.


London and Quadrant Housing

A housing association model for resident voice and role in affecting decision-making and policy.


National Housing Federation

Design, implementation and support for a housing association Tenant Advisory Panel.


Mears Group PLC

A new approach to engaging customers housing association business, with more effective ways to listen and respond.