Case study sector: Housing sector
Lewisham Council
1This highlights resident involvement in housing scrutiny committees, by creating co-optee roles and using surveys and focus groups to improve engagement and more inclusive decision-making.
2London and Quadrant Housing
1A housing association model for resident voice and role in affecting decision-making and policy.
2National Housing Federation
1Design, implementation and support for a housing association Tenant Advisory Panel.
2Mears Group PLC
1A new approach to engaging customers housing association business, with more effective ways to listen and respond.
2