Tag: complaints
Using insights from the Ombudsman to inform scrutiny
An outline of how complaints can improve the corporate governance process, with focus on Local Government and Social Care Ombudsman.
‘Complaints – a window into their role in good corporate governance and as the driver for improvement’
Local Government and Social Care Ombudsman perspective on investigating complaints about councils.
Annual Review of Adult Social Care complaints 2020/21
The recently published ‘Annual Review of Adult Social Care complaints 2020/21’ by the Local Government and Social Care Ombudsman pulls together the national picture of complaints about adult social care providers, arranged and funded privately, or by local authorities. The review outlines critical themes from across the country, and some of the issues raised are […]